OPAP puts Responsible Gaming at the forefront

The players’ protection from potential risks that may arise from the excessive participation in games of chance is at the heart of the new OPAP information campaign on Responsible Gaming.

The campaign, having as a main message “Because you are in charge of the game and OPAP teaches you how”, undertakes, in fact, to train the players regarding the basic principles of Responsible Gaming, by highlighting the importance of personal responsibility. It includes a series of initiatives and actions, which are conducted in OPAP and Play stores, as well as online, having as a target that OPAP customers are fully informed on how they can participate, by experiencing the joy of the game, without exceeding the limits having been set by themselves. At the same time, the campaign focuses on the inviolable observance of the age limit set concerning the participation in the games. 

The rules of Responsible Gaming

The reasonable participation in games of chance, and the age, time and money participation limits constitute main rules of Responsible Gaming, which are promoted by OPAP information campaign. Its key messages are: 

• Play for the joy of the game
• Take frequent breaks
• Set a time and a money limit 
• You cannot play if you are younger than 18 years of age (OPAP stores)/ 21 years of age (PLAY stores)

OPAP Stores, OPAP PLAY, Internet

By strictly observing the regulations of the Hellenic Gaming Commission on Responsible Gaming, there are posters and information material on Responsible Gaming at all OPAP and PLAY stores.

Moreover, the following video is displayed at OPAP stores:

Respectively, the following video is displayed at OPAP Play stores:

All OPAP games bear the relevant logo and the number of helpline 1114. At the same time, the employees of OPAP stores provide information regarding helpline 1114 and encourage the players to take breaks and to play based on their money and time limits.

Important information and advice are also provided via the websites of OPAP online games of chance.

Moreover, the Company provides a self-assessment questionnaire, aiming at helping the players detect whether their participation in the games of chance exceeds the entertainment framework. The questionnaire is included in the information leaflets that are available at OPAP and PLAY stores, as well as in the special OPAP website on Responsible Gaming.

International certification for OPAP practices

OPAP new campaign confirms its firm commitment to integrating Responsible the Gaming principles in its activities, both land-based and online ones. Priority of the Company is to provide its customers with the best products, by adopting the highest integrity and responsibility standards of the World Lottery Association and of the European Lotteries. Besides, OPAP S.A. and Hellenic Lotteries S.A. are certified by the World Lotteries Association for the Responsible Gaming principles they apply.